Very engaging and useful information. Very relatable to paramedic practice. Good balance between assault prevention and communication techniques.

It was useful to understand different psychological behaviours and strategies to deal with them.

Thank you, I have been in health for over 30 years and this was the most practical and sensible OVA session I have attended.

Facilitators were very good, gave us lot of feedback and how to improve. Also, they were always there when we needed help

A comprehensive and well constructed course that I wish I had completed earlier in my career

The training was super engaging. Great facilitators who really brought the content to life through a mix of slides, VR and hands-on role playing. I really liked the way it was so tailored to the current context we’re working in, with really relevant scenarios. Great learning opportunity for me and my team.

Content was simplified, concise and showed how we shouldn’t over complicate our communication.

Trainers are very knowledgeable, clearly have a demonstrated history in the field and communicated well.

Extremely informative and job related.

Relevant to what we know but explains it and teaches us why it’s important and what style to use.

Both facilitators were outstanding in content knowledge, experience and delivery.

Great engagement. Do’s and Don’ts – contingency – physical state – talk naturally, think tactically landed well as an immediate response plan for me.

Good balance between theory and practical application and experience.

Scenarios were really relevant and useful to practice and observe the do’s and don’ts, realistic and relevant.

Course was great – sufficient info and well presented. Covered off on the how and why of dealing with people in various states and good focus on keeping yourself and your workmates safe.

Open, respectful trainers, very approachable. Plenty of experience with clear subject matter expertise

Learning the best and most effective ways to keep situations calm and to also protect yourself at the same time.

The role playing was very useful including the various experiences related by the facilitators. The training was conducted in a lively, highly interactive manner yet very informative with practical applications of what had been learned.

Best part was the real life story situations told by the facilitator. Realistic small actions that will have a massive impact.

The hospital environment is often and aggressive workplace with increasing numbers of potentially aggressive and violent patients and families. The de-escalation strategies that we have learnt and had reinforced today have been fantastic. Thank you!

Need more session like this for workplaces, great to see people like you looking out for others safety.

Real life situations, very helpful. 10/10

Fantastic instructors, excellent demonstrators + visual aids, well-practiced with incorporation of great practical experience.

Best training course that I have attended!!

Course was very well put together! Thanks heaps!

Entertaining, funny and useful information.

Very supportive training and facilitators always lending a helping hand.

This can be applied to any workplace and/or any communities.

This training has given me more confidence to manage occupational violence

It was all great information and great facilitators which makes a huge difference! Thank you.

Amazing real life scenarios, very relatable performance, interactions, everything on-point!

Content was appropriate and relevant and can see how I could easily put into practice.

Gave me a lot of confidence to listen to my gut, or spidey senses, and trust those feelings. Also to not put up with unacceptable behaviours and to report incidents without hesitation.

Best training sessions I have been to and I have been in the water industry for over 30 years.

The session prompted some discussion in our team of some incidents that have occurred to individuals before, which was very good that people felt able to share.

Clear understanding of the procedures and stances / language that should be used. Excellent and realistic presentation.

The theory content was fantastic with new material learnt & refreshing on very important topics of communication effectively.

  Assisted role play with explanatory and physical tutoring was very helpful towards expressing the content.

Fantastic trainers – very knowledgeable and excellent presentation skills and very adaptive. Able to listen and respond to all questions / work scenarios.

Delivered by people who understand our real time feeling in job settings and extremely relevant content for on road staff. Refreshing to get some hands on defence skills appropriate for on road situations.

Great delivery. Good use of practical demonstration. Sensitive to individual history and experience.

Content was helpful and insightful. The core ideas were explained in a simple manner and decluttered the thoughts around dealing with stressful situations.

Excellent presenters. If I can come and listen to you talk for 4 hours after night duty and still be awake, it just says it all, so thank you!!

It was the best Training the team have had and was the most appropriate for some of the situations they face with the public.

Feel safer and more confident employing de-escalation tactics

Had no idea on how to deal with OV in workplace before this session. Built my confidence

Training today went really well. In my opinion, the best we have had in the 20 years I’ve been here. It was really relevant to us and we could really relate to it.

I liked that it wasn’t censored and that the role plays weren’t held back, if made it a lot more relatable

Essential dialogue, this could save lives, also the ability to effectively deal with heated conversations

Best skills /tactics I have learnt in this field

This has really helped me recognise areas where I would have gone wrong and to sharpen my perception when arriving on scene. I would like to think I would have more wits about me rather than entering into a situation that could potentially be very dangerous with tunnel vision. Thoroughly enjoyed this session. Thanks

Identifying the bad ways to respond in these situations- didn’t realise how saying the wrong words can work against you