Custodial, Corrections & Immigration

CUSTODIAL, CORRECTIONS & IMMIGRATION.

CORRECTIONAL OFFICERS.
YOUTH JUSTICE FACILITY OFFICERS.
IMMIGRATION DETENTION CENTRE OFFICERS.

PCC develop capability for staff within the custodial, corrections and detention sectors. For corrections officers we develop crisis negotiation capability so that officers may respond to critical incidents such as barricades, sieges and suicide intervention situations and negotiate peaceful resolutions in line with legislative, use of force and company requirements. Projects commence with selection assistance, deployment policy, a 40-hour intensive training program and followed up with on-going support and skills enhancement.

The program is provided to Western Australia Department of Corrective Services, across the Immigration Detention network nationally and the Department of Justice and Regulation.

PCC also assist the Department of Health and Human Services with the Youth Justice Safety and Emergency Response team. We provide the group with training and skills in responding to critical incidents within the Youth Justice environment to help in achieving safe and successful outcomes.

Developing middle and senior management teams is another area that PCC assist with in the management of critical incidents. We run an incident controller program which allows large organisations to confidently place senior staff in the position of incident controller managing functional areas of operations, planning and logistics. It allows teams to respond, resolve and recover from major incidents, categorised as level 2 incidents, in a manner consistent with emergency management principles (Aiims and ICCS) and agencies across the country. This capability is in line with the Attorney Generals policy of ‘all hazards, all agency’ approach to emergencies and ensures that organisations manage these situations in a safe and effective way.

PCC maintain a close working relationship with organisations requiring this specialised skill set from inception to design of incident management frameworks and safety principles through to sourcing and maintaining specialist equipment and ensuring that the teams maintain currency and operational application consistent with law enforcement negotiation practice around the country.

Products applicable

  • First Response Negotiator Course – 40 hours – includes psychological aspects of negotiation.
  • Front-line adaptive communication (FLAC) program
    • Safety and Tactics
    • Behavioural Detection
    • Psychological aspects
  • Critical incident response course – 16 hours – includes adaptive communication
  • First Response Negotiator skills enhancement course – 16 hours
  • Incident Controller program – 16 hours – incorporates a tailored incident management framework
  • Crime scene management – 4 hours
  • Defensive tactics and use of force training

WHAT SOME OF OUR CLIENTS SAY ABOUT US

Learning the best and most effective ways to keep situations calm and to also protect yourself at the same time.

Vasey RSL, July 2022

The role playing was very useful including the various experiences related by the facilitators. The training was conducted in a lively, highly interactive manner yet very informative with practical applications of what had been learned.

Vasey RSL, July 2022

Best part was the real life story situations told by the facilitator. Realistic small actions that will have a massive impact.

Yarra City Council, June 2022

The hospital environment is often and aggressive workplace with increasing numbers of potentially aggressive and violent patients and families. The de-escalation strategies that we have learnt and had reinforced today have been fantastic. Thank you!

North East Health Wangaratta, June 2022

Need more session like this for workplaces, great to see people like you looking out for others safety.

North East Health Wangaratta, June 2022

Real life situations, very helpful. 10/10

The Royal Melbourne Hospital, June 2022

Fantastic instructors, excellent demonstrators + visual aids, well-practiced with incorporation of great practical experience.

Rochester & Elmore District Health Service, June 2022

Best training course that I have attended!!

Rochester & Elmore District Health Service, June 2022

Course was very well put together! Thanks heaps!

National Heavy Vehicle Regulator, Aug 2022

Entertaining, funny and useful information.

Kinetic Melbourne. Oct 2022

Very supportive training and facilitators always lending a helping hand.

Sheriff's Office Victoria, July 2022

This can be applied to any workplace and/or any communities.

First People's, Feb 2022

This training has given me more confidence to manage occupational violence

Wellways Australia, Feb 2022

It was all great information and great facilitators which makes a huge difference! Thank you.

Wellways Australia, March 2022

Amazing real life scenarios, very relatable performance, interactions, everything on-point!

Dental Health Services Victoria, May 2022

Content was appropriate and relevant and can see how I could easily put into practice.

Gateway Health, April 2022

Gave me a lot of confidence to listen to my gut, or spidey senses, and trust those feelings. Also to not put up with unacceptable behaviours and to report incidents without hesitation.

ACT Ambulance Service, Feb 2022

Best training sessions I have been to and I have been in the water industry for over 30 years.

Goulburn-Murray Water, Aug 2022

The session prompted some discussion in our team of some incidents that have occurred to individuals before, which was very good that people felt able to share.

South Gippsland Shire Council, Oct 2022

Clear understanding of the procedures and stances / language that should be used. Excellent and realistic presentation.

Metro Trains, Feb 2019

The theory content was fantastic with new material learnt & refreshing on very important topics of communication effectively.

Sheriff’s Office Victoria, March 2021

  Assisted role play with explanatory and physical tutoring was very helpful towards expressing the content.

The Royal Melbourne Hospital, May 2021

Fantastic trainers – very knowledgeable and excellent presentation skills and very adaptive. Able to listen and respond to all questions / work scenarios.

Epworth Healthcare, May 2021

Delivered by people who understand our real time feeling in job settings and extremely relevant content for on road staff. Refreshing to get some hands on defence skills appropriate for on road situations.

ST John WA paramedic, October 2021

Great delivery. Good use of practical demonstration. Sensitive to individual history and experience.

ST John WA paramedic, October 2021

Content was helpful and insightful. The core ideas were explained in a simple manner and decluttered the thoughts around dealing with stressful situations.

Ambulance Victoria, May 2021

Excellent presenters. If I can come and listen to you talk for 4 hours after night duty and still be awake, it just says it all, so thank you!!

Epworth Healthcare, July 2021

It was the best Training the team have had and was the most appropriate for some of the situations they face with the public.

Senior Coordinator of Field Services Regional Water Corporation, 2019

Feel safer and more confident employing de-escalation tactics

Wellways, May 2019

Had no idea on how to deal with OV in workplace before this session. Built my confidence

Peter Mac, Nov 2018

Training today went really well. In my opinion, the best we have had in the 20 years I’ve been here. It was really relevant to us and we could really relate to it.

City of Melbourne, March 2019

I liked that it wasn’t censored and that the role plays weren’t held back, if made it a lot more relatable

City of Melbourne, April 2019

Essential dialogue, this could save lives, also the ability to effectively deal with heated conversations

Gippsland Water, 2020

Best skills /tactics I have learnt in this field

City of Whitehorse, 2020

This has really helped me recognise areas where I would have gone wrong and to sharpen my perception when arriving on scene. I would like to think I would have more wits about me rather than entering into a situation that could potentially be very dangerous with tunnel vision. Thoroughly enjoyed this session. Thanks

Ambulance Victoria, 2021

Identifying the bad ways to respond in these situations- didn’t realise how saying the wrong words can work against you

Ambulance Victoria, 2021