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FRONT-LINE CAPABILITY DEVELOPMENT AND SPECIALIST TRAINING

We design, develop and deliver specialist training products in the areas of crisis negotiation, critical incident management and front-line safety and response

Our Products


OCCUPATIONAL VIOLENCE PREVENTION, AGGRESSION MANAGEMENT AND FRONT LINE ADAPTIVE COMMUNICATION (FLAC) PROGRAMS

OCCUPATIONAL VIOLENCE PREVENTION, AGGRESSION MANAGEMENT AND FRONT LINE ADAPTIVE COMMUNICATION (FLAC) PROGRAMS

Programs are designed to build capability in front line staff managing situations of confrontation and aggression and to prevent occupational violence. Programs are face to face with eLearn options available and course duration is either 4, 8 or 16 hours.

CODE GREY & CODE BLACK PROGRAMS

CODE GREY & CODE BLACK PROGRAMS

For all health professionals, PCC provide both managers and first response code grey and code black training programs to equip staff to manage dangerous incidents of aggression within the health environment.

Code Grey & Code Black

FIRST RESPONSE NEGOTIATOR COURSE

This 5-day program affords organisations a negotiator response capability and provides selected staff with the skills to attend high-end negotiator incidents. The course is the first of its kind offered outside policing agencies and allows for full integration with existing police negotiator units.


INCIDENT CONTROLLER PROGRAM

INCIDENT CONTROLLER PROGRAM

The Incident controller program is 16 hours in duration and trains staff to perform level 2 incident control. Participant’s learn to work with an incident management team in response, resolution and recovery of critical incidents occurring or likely to occur within their working environments.

AIRCREW SECURITY TRAINING (AST)

AIRCREW SECURITY TRAINING (AST)

The AST (induction and recurrent) Course provides skills for aviation industry staff that complies with Aviation Transport Security Regulations (ATSR) and International Civil Aviation Organisation (ICAO) requirements whilst conforming to company UOF approach, operational requirements and stakeholder expectation.

ADVANCED DRIVING TRAINING PROGRAM (ADAPT)

ADVANCED DRIVING TRAINING PROGRAM (ADAPT)

The advanced driver awareness and perception training course (adapt) is designed to increase driving skills and safety. The 5-day program provides a proven system of car control and is delivered by a team of emergency service driving instructors with a wealth of experience in both training and operations.


DEFENSIVE AND LAST RESORT TACTICS, PUBLIC ORDER MANAGEMENT (POM) AND CONTROL AND RESTRAINT

DEFENSIVE AND LAST RESORT TACTICS, PUBLIC ORDER MANAGEMENT (POM) AND CONTROL AND RESTRAINT

Defensive and last resort tactics courses are built in close liaison with the client ensuring that there is a valid need for such training and that the taught application is appropriate. Programs all include use of force legislation and relevant internal policy.

HUMAN BEHAVIOUR TRAINING

HUMAN BEHAVIOUR TRAINING

Pro-Com offers a range of human behaviour programs each designed to fit the needs of the working environment and challenges faced. Behavioural detection training has been delivered across several industries including hospitality, retail, compliance and sport with tremendous benefits to affording safe and secure environments.

MANUAL HANDLING AND INJURY PREVENTION PROGRAMS

MANUAL HANDLING AND INJURY PREVENTION PROGRAMS

Pro-Com has recently launched a manual handling training program for prevention of injury in the workplace that is unlike any other. More than 6 months in design and development, this state of the art 8-hour course has been built by a team of leading physiotherapists, osteopaths and sports physiologists together with paramedics and experts from the operational healthcare sector to educate staff.

Our Company

HAS A TREMENDOUS SUCCESS RATE!

Programs Completed

People Trained

Specialised Trainers

A little about the person behind the company


John O’Neil presents from a military and policing background. Of his 26 years with State and Federal police John spent more than half of his time in the field of Police Hostage Negotiation. Having attended in excess of one hundred critical incidents as primary negotiator or team leader he joined the Victoria Police negotiator training team. John conducted courses of instruction in the field for not only Victoria Police and the AFP but for the Department of corrections and military reserve forces in addition to providing private service to Department of Health and Human Services and major banking groups. John has been fortunate enough to have trained with negotiator personnel from the FBI Academy and Scotland Yard and more recently as a visitor to LAPD SWAT negotiator unit and Department of Homeland Security Training facility, Texas. Holding a National CT negotiator qualification since 1996 John has trained with Police Negotiator Units all around the Country and was selected to represent the AFP in the Philippines to conduct the first ever hostage negotiator program for the Philippine National Police and the Armed Forces of the Philippines.

In addition to his work in crisis negotiation John was involved in critical incident management, helping to set up the critical incident response team (CIRT) for Victoria Police as well as spending many years in close personal protection. John has had the privilege of working alongside international counterparts protecting visiting dignitaries such as her majesty Queen Elizabeth II, His Holiness the Dalai Lama, the Director CIA and Prime Ministers and Premiers.

His later career has seen John operating as an air security officer (air marshal) and ASO instructor. Prior to resigning from the AFP, he spent four years in the field of behavioral detection, training with UK leaders Profile Aware and Israeli predictive profiling specialists before working with police at airports all around the country assisting to identify criminal behavior and intent.

John and his equally qualified team now bring this experience to the government, corporate and private sectors in order to improve front-line safety and capability.

CREATING A BESPOKE PROGRAM IS SOMETHING WE SPECIALISE IN…

OUR COMPANY HAS A PROUD TRACK RECORD OF DESIGNING AND IMPLEMENTING BESPOKE TRAINING PROGRAMS FOR OUR CLIENTS. TALK TO US TODAY ON HOW WE CAN HELP.

Latest news


2022 AFL Parade and Grand Final

2022 AFL Parade and Grand Final

Pro-Com is once again proud to have worked alongside the AFL in ensuring a safe and secure environment for Clubs during the Grand Final…
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Delivering training in regional Victoria

Delivering training in regional Victoria

Our team have been on the road recently, delivering training to regional Hospitals, Water Corporations and mental health and disability support organisations. Being a…
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WHAT SOME OF OUR CLIENTS SAY ABOUT US

Learning the best and most effective ways to keep situations calm and to also protect yourself at the same time.

Vasey RSL, July 2022

The role playing was very useful including the various experiences related by the facilitators. The training was conducted in a lively, highly interactive manner yet very informative with practical applications of what had been learned.

Vasey RSL, July 2022

Best part was the real life story situations told by the facilitator. Realistic small actions that will have a massive impact.

Yarra City Council, June 2022

The hospital environment is often and aggressive workplace with increasing numbers of potentially aggressive and violent patients and families. The de-escalation strategies that we have learnt and had reinforced today have been fantastic. Thank you!

North East Health Wangaratta, June 2022

Need more session like this for workplaces, great to see people like you looking out for others safety.

North East Health Wangaratta, June 2022

Real life situations, very helpful. 10/10

The Royal Melbourne Hospital, June 2022

Fantastic instructors, excellent demonstrators + visual aids, well-practiced with incorporation of great practical experience.

Rochester & Elmore District Health Service, June 2022

Best training course that I have attended!!

Rochester & Elmore District Health Service, June 2022

Course was very well put together! Thanks heaps!

National Heavy Vehicle Regulator, Aug 2022

Entertaining, funny and useful information.

Kinetic Melbourne. Oct 2022

Very supportive training and facilitators always lending a helping hand.

Sheriff's Office Victoria, July 2022

This can be applied to any workplace and/or any communities.

First People's, Feb 2022

This training has given me more confidence to manage occupational violence

Wellways Australia, Feb 2022

It was all great information and great facilitators which makes a huge difference! Thank you.

Wellways Australia, March 2022

Amazing real life scenarios, very relatable performance, interactions, everything on-point!

Dental Health Services Victoria, May 2022

Content was appropriate and relevant and can see how I could easily put into practice.

Gateway Health, April 2022

Gave me a lot of confidence to listen to my gut, or spidey senses, and trust those feelings. Also to not put up with unacceptable behaviours and to report incidents without hesitation.

ACT Ambulance Service, Feb 2022

Best training sessions I have been to and I have been in the water industry for over 30 years.

Goulburn-Murray Water, Aug 2022

The session prompted some discussion in our team of some incidents that have occurred to individuals before, which was very good that people felt able to share.

South Gippsland Shire Council, Oct 2022

Clear understanding of the procedures and stances / language that should be used. Excellent and realistic presentation.

Metro Trains, Feb 2019

The theory content was fantastic with new material learnt & refreshing on very important topics of communication effectively.

Sheriff’s Office Victoria, March 2021

  Assisted role play with explanatory and physical tutoring was very helpful towards expressing the content.

The Royal Melbourne Hospital, May 2021

Fantastic trainers – very knowledgeable and excellent presentation skills and very adaptive. Able to listen and respond to all questions / work scenarios.

Epworth Healthcare, May 2021

Delivered by people who understand our real time feeling in job settings and extremely relevant content for on road staff. Refreshing to get some hands on defence skills appropriate for on road situations.

ST John WA paramedic, October 2021

Great delivery. Good use of practical demonstration. Sensitive to individual history and experience.

ST John WA paramedic, October 2021

Content was helpful and insightful. The core ideas were explained in a simple manner and decluttered the thoughts around dealing with stressful situations.

Ambulance Victoria, May 2021

Excellent presenters. If I can come and listen to you talk for 4 hours after night duty and still be awake, it just says it all, so thank you!!

Epworth Healthcare, July 2021

It was the best Training the team have had and was the most appropriate for some of the situations they face with the public.

Senior Coordinator of Field Services Regional Water Corporation, 2019

Feel safer and more confident employing de-escalation tactics

Wellways, May 2019

Had no idea on how to deal with OV in workplace before this session. Built my confidence

Peter Mac, Nov 2018

Training today went really well. In my opinion, the best we have had in the 20 years I’ve been here. It was really relevant to us and we could really relate to it.

City of Melbourne, March 2019

I liked that it wasn’t censored and that the role plays weren’t held back, if made it a lot more relatable

City of Melbourne, April 2019

Essential dialogue, this could save lives, also the ability to effectively deal with heated conversations

Gippsland Water, 2020

Best skills /tactics I have learnt in this field

City of Whitehorse, 2020

This has really helped me recognise areas where I would have gone wrong and to sharpen my perception when arriving on scene. I would like to think I would have more wits about me rather than entering into a situation that could potentially be very dangerous with tunnel vision. Thoroughly enjoyed this session. Thanks

Ambulance Victoria, 2021

Identifying the bad ways to respond in these situations- didn’t realise how saying the wrong words can work against you

Ambulance Victoria, 2021

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