The Products We Deliver
The Pro-Com team have sound expertise operationally and in training in disciplines ranging from general to specialist.
Occupational Violence and Aggression Management (OVAM) and Front Line Adaptive Communication (FLAC)
Programs are designed to build capability in front line staff managing situations of confrontation and aggression and to prevent occupational violence.
Occupational Violence and Aggression Management (OVAM) and Front Line Adaptive Communication (FLAC)
Programs are designed to build capability in front line staff managing situations of confrontation and aggression and to prevent occupational violence.
CODE / Grey & Black
For all health professionals, PCC provide both managers and first response code grey and code black training programs to equip staff to manage dangerous incidents of aggression within the health environment.
CODE / Grey & Black
For all health professionals, PCC provide both managers and first response code grey and code black training programs to equip staff to manage dangerous incidents of aggression within the health environment.
First Response Negotiator
This 5-day program affords organisations a negotiator response capability and provides selected staff with the skills to attend high-end negotiator incidents.
First Response Negotiator
This 5-day program affords organisations a negotiator response capability and provides selected staff with the skills to attend high-end negotiator incidents.
Incident Controller
The Incident controller program is 16 hours in duration and trains staff to perform level 2 incident control. Participant’s learn to work with an incident management team in response, resolution and recovery of critical incidents occurring or likely to occur within their working environments.
Incident Controller
The Incident controller program is 16 hours in duration and trains staff to perform level 2 incident control. Participant’s learn to work with an incident management team in response, resolution and recovery of critical incidents occurring or likely to occur within their working environments.
Aircrew Security Training (AST)
The AST (induction and recurrent) Course provides skills for aviation industry staff that complies with Aviation Transport Security Regulations (ATSR) and International Civil Aviation Organisation (ICAO) requirements.
Aircrew Security Training (AST)
The AST (induction and recurrent) Course provides skills for aviation industry staff that complies with Aviation Transport Security Regulations (ATSR) and International Civil Aviation Organisation (ICAO) requirements.
Advanced Driving Training (ADAPT)
The advanced driver awareness and perception training course (adapt) is designed to increase driving skills and safety.
Advanced Driving Training (ADAPT)
The advanced driver awareness and perception training course (adapt) is designed to increase driving skills and safety.
Defensive and Last Resort Tactics, Public Order Management (POM) and Control and Restraint
Programs all include use of force legislation and relevant internal policy.
Defensive and Last Resort Tactics, Public Order Management (POM) and Control and Restraint
Programs all include use of force legislation and relevant internal policy.
Manual Handling and Injury Prevention
More than 6 months in design and development, this state of the art 8-hour course has been built by a team of leading physiotherapists, osteopaths and sports physiologists together with paramedics and experts from the operational healthcare sector to educate staff.
Manual Handling and Injury Prevention
More than 6 months in design and development, this state of the art 8-hour course has been built by a team of leading physiotherapists, osteopaths and sports physiologists together with paramedics and experts from the operational healthcare sector to educate staff.
Training Standards & Support—What You Can Expect
What experience do your instructors have in this field?
All of Pro-Com’s instructors meet the highest industry standards in quality training. Our trainers can verify their operational and teaching experience to match your specific needs.
What training methods do you employ to engage participants?
Effective programs use interactive and practical methods with options such as tailored gamified training tools available. Reach out to us today to discover if our hands-on activities, realistic scenarios, and modern learning techniques align with your industry's specific needs.
Where is the training conducted?
At your location, anywhere, or if in Melbourne, at ours. Come and visit our purpose-built two storey scenario training village, which is like no other and provides mock environments that replicate working environments across sectors including transport (we have a full size bus!), home visits and compliance (we have two houses!) retail (we have a bar and restaurant as well as shops), health (we have a consulting suite with ward room) and of course classrooms and soft fall matted training areas.
How do you measure the effectiveness of your training programs?
It's essential to ensure training aligns with the combined goals of all stakeholders. Inquire about our evaluation methods and how we use feedback to refine and customise both current and future programs for each specific industry. QR codes are utilised for each program to ensure attendance and participant feedback is captured on the day and reports forwarded to you for review. These inform our continued course refinement and make sure we are hitting the mark.
What post-training support do you offer?
Ongoing support can be crucial for implementing what participants have learned. We conduct training reviews, promotional items, online live refresher and Q&A sessions, follow up e-learns and gamified on-going training options. Contact us to discuss what kind of follow-up assistance suits you best.
What support materials do you provide?
We offer additional resources such as electronic workbooks, take-away quick reference guides, training manuals, online modules, and follow-up support to enhance your training experience. Contact us today to learn which support materials best suit your industry.
Training today went really well. In my opinion, the best we have had in the 20 years I’ve been here. It was really relevant to us and we could really relate to it.
City of Melbourne,
March 2019
The discussions after every video/scenario/powerpoint were great to cement our knowledge. Both facilitators were great!
Ambulance Victoria,
February 2025
Techniques were simple enough to establish good muscle memory within a short period.
Sheriff’s Office Victoria,
March 2025
This has really helped me recognise areas where I would have gone wrong and to sharpen my perception when arriving on scene. I would like to think I would have more wits about me rather than entering into a situation that could potentially be very dangerous with tunnel vision. Thoroughly enjoyed this session. Thanks.
Ambulance Victoria,
2021
The course was personalised to our occupation and the trainers understood how we would be using the training.
ACT Corrective Services,
July 2024
Best part was the real life story situations told by the facilitator. Realistic small actions that will have a massive impact.
Vasey RSL,
July 2022
Best training sessions I have been to and I have been in the water industry for over 30 years. Extremely informative and job related.
The Royal Melbourne Hospital,
March 2024
Trainers are very knowledgeable, clearly have a demonstrated history in the field and communicated well
IBAC,
June 2024
Content was simplified, concise and showed how we shouldn’t over complicate our communication
IBAC,
June 2024
A very inclusive training package across a wide variety of relevant situations.
Sheriff’s Office Victoria,
March 2025
