The Industries We Specialise In

The Pro-Com team boasts operational and training expertise across diverse disciplines, from sensitive government departments to the bustling environments of hospital emergency departments.

HEALTH / AMBULANCE / AGED CARE / DISABILITY SUPPORT / REMOTE CARE / NURSES / PARAMEDICS / CLINICIANS / SUPPORT WORKERS

HEALTH / AMBULANCE / AGED CARE / DISABILITY SUPPORT / REMOTE CARE / NURSES / PARAMEDICS / CLINICIANS / SUPPORT WORKERS

ALL FRONT LINE RETAIL & HOTEL AND VENUE STAFF / MOBILE BRAND REPRESENTATIVE / TECHNICAL STAFF

ALL FRONT LINE RETAIL & HOTEL AND VENUE STAFF / MOBILE BRAND REPRESENTATIVE / TECHNICAL STAFF

GOVERNMENT COMPLIANCE AND ENFORCEMENT TEAMS / FRONT LINE GOVERNMENT SERVICE STAFF / CRITICAL INFRASTRUCTURE REGULATORS AND INSPECTORS

GOVERNMENT COMPLIANCE AND ENFORCEMENT TEAMS / FRONT LINE GOVERNMENT SERVICE STAFF / CRITICAL INFRASTRUCTURE REGULATORS AND INSPECTORS

RAIL, TRAM AND LIGHT RAIL STAFF / BUS AND BUS TERMINAL STAFF / SHIP AND FERRY STAFF / COMMERCIAL FLIGHT CREW / TRANSIT HUB STAFF

RAIL, TRAM AND LIGHT RAIL STAFF / BUS AND BUS TERMINAL STAFF / SHIP AND FERRY STAFF / COMMERCIAL FLIGHT CREW / TRANSIT HUB STAFF

CORRECTIONAL OFFICERS / YOUTH JUSTICE FACILITY OFFICERS / IMMIGRATION DETENTION CENTRE OFFICERS / CUSTODY CENTRE and PROTECTIVE SERVICE STAFF / INCIDENT MANAGEMENT TEAMS

CORRECTIONAL OFFICERS / YOUTH JUSTICE FACILITY OFFICERS / IMMIGRATION DETENTION CENTRE OFFICERS / CUSTODY CENTRE and PROTECTIVE SERVICE STAFF / INCIDENT MANAGEMENT TEAMS

SECURITY OFFICERS. / POLICE AND LAW ENFORCEMENT OFFICERS/ MILITARY PERSONNEL/ CLOSE PERSONAL PROTECTION and ESCORT TEAMS / SEARCH TEAMS / NEGOTIATOR TEAMS

SECURITY OFFICERS. / POLICE AND LAW ENFORCEMENT OFFICERS/ MILITARY PERSONNEL/ CLOSE PERSONAL PROTECTION and ESCORT TEAMS / SEARCH TEAMS / NEGOTIATOR TEAMS

OPERATIONAL SAFETY AND TACTICS, DEFENSIVE AND LAST RESORT TACTICS, PUBLIC ORDER MANAGEMENT (POM) AND CONTROL AND RESTRAINT

OPERATIONAL SAFETY AND TACTICS, DEFENSIVE AND LAST RESORT TACTICS, PUBLIC ORDER MANAGEMENT (POM) AND CONTROL AND RESTRAINT

COMMUNITY SUPPORT WORKERS / VOLUNTEER STAFF

COMMUNITY SUPPORT WORKERS / VOLUNTEER STAFF

Training Standards & Support—What You Can Expect

What experience do your instructors have in this field?

All of Pro-Com’s instructors meet the highest industry standards in quality training. Our trainers can verify their operational and teaching experience to match your specific needs.

What training methods do you employ to engage participants?

Effective programs use interactive and practical methods with options such as tailored gamified training tools available. Reach out to us today to discover if our hands-on activities, realistic scenarios, and modern learning techniques align with your industry's specific needs.

Where is the training conducted?
At your location, anywhere, or if in Melbourne, at ours. Come and visit our purpose-built two storey scenario training village, which is like no other and provides mock environments that replicate working environments across sectors including transport (we have a full size bus!), home visits and compliance (we have two houses!) retail (we have a bar and restaurant as well as shops), health (we have a consulting suite with ward room) and of course classrooms and soft fall matted training areas.
How do you measure the effectiveness of your training programs?

It's essential to ensure training aligns with the combined goals of all stakeholders. Inquire about our evaluation methods and how we use feedback to refine and customise both current and future programs for each specific industry. QR codes are utilised for each program to ensure attendance and participant feedback is captured on the day and reports forwarded to you for review. These inform our continued course refinement and make sure we are hitting the mark.

What post-training support do you offer?

Ongoing support can be crucial for implementing what participants have learned. We conduct training reviews, promotional items, online live refresher and Q&A sessions, follow up e-learns and gamified on-going training options. Contact us to discuss what kind of follow-up assistance suits you best.

What support materials do you provide?

We offer additional resources such as electronic workbooks, take-away quick reference guides, training manuals, online modules, and follow-up support to enhance your training experience. Contact us today to learn which support materials best suit your industry.

Gave me a lot of confidence to listen to my gut, or spidey senses and trust those feelings. Also to not put up with unacceptable behaviours and to report incidents without hesitation.

ACT Ambulance,

February 2022

Clear understanding of the procedures and stances / language that should be used. Excellent and realistic presentation.

Metro Trains,

February 2019

This training has given me more confidence to manage occupational violence.

Wellways,

February 2022

Good balance between theory and practical application and experience.

Asahi,

August 2024

The facilitators had a wealth of knowledge, they used a mixture of presentation methods to deliver content. Amazing session!

RetPro Property Management,

April 2024

Best part was the real life story situations told by the facilitator. Realistic small actions that will have a massive impact.

Vasey RSL,

July 2022

Very well delivered with clear outcomes explained from the start.

ACT Corrective Services,

February 2025

Best training sessions I have been to and I have been in the water industry for over 30 years. Extremely informative and job related.

The Royal Melbourne Hospital,

March 2024

The course was personalised to our occupation and the trainers understood how we would be using the training.

ACT Corrective Services,

July 2024

Content was simplified, concise and showed how we shouldn’t over complicate our communication

IBAC,

June 2024

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