CODE / Grey & Black

For all health professionals, PCC provide both managers and first response code grey and code black training programs to equip staff to manage dangerous incidents of aggression within the health environment.

Health staff working in medical clinics, suites, hospitals and emergency departments are increasingly faced with situations of aggression involving patients, visitors or other members of the public, sometimes armed and that require sound tactical skills, team work and proven negotiation strategy to resolve. PCC programs run between 4 and 16 hours depending on client needs and address this important need. All training is in-line with current government guidelines in training for the prevention of occupational violence and also includes specific client internal policy items as required. Other internal key messaging is often included in the delivery of the product.

Three frequently asked questions when planning your program.

Am I able to tailor a training program for my company?

Yes. PCC works closely with the client from the outset to design and build programs that suit the exact operational and workplace challenges faced with attention to the working environment, specific internal policy and with compliance regarding relevant legislation.  This process starts with an online meeting and brief Q&A process and where required, a visit to the workplace and interviews of key staff and finally program build. Once a pilot course is delivered we enter a refinement phase followed by post-delivery participant evaluation.

Are your training programs available in my state/territory?

Yes. PCC deliver training programs all across Australia and even extend to some off-shore locations. Procom has conducted training works in PNG, Nauru and on Christmas Island where our training was visited by the former Prime Minister Scott Morrison.

The PCC training contingent is a highly mobile team and regularly attend to clients in both metro and regional locations around the country, often catering for up to 6 courses per day. The team all possess training kit including IT and will set up in location and venue as provided by the client. Our electronic workbooks run with mobile WIFI to feed participant data at conclusion of training. Virtual reality and gamified training tools are also portable and carried with the team if this is optioned in training.

What do I receive when my training is complete?

A signed certificate of completion for the participant and a post training and participant evaluation report for the client. Participant attendance and evaluation scores are collected at the time of training via QR code.

PCC partners with a registered training organisation to issue nationally recognised units of competency and statements of attainment against its mapped training products should this be required.

Open, respectful trainers, very approachable. Plenty of experience with clear subject matter expertise.

St John WA,

April 2024

Essential dialogue, this could save lives, also the ability to effectively deal with heated conversations.

Gippsland Water,

2020

Techniques were simple enough to establish good muscle memory within a short period.

Sheriff’s Office Victoria,

March 2025

Great engagement. Do’s and Don’ts – contingency – physical state – talk naturally, think tactically landed well as an immediate response plan for me.

Asahi,

August 2024

Content was appropriate and relevant and can see how I could easily put into practice.

Gateway Health,

April 2022

Course was great sufficient info and well presented. Covered off on the how and why of dealing with people in various states and good focus on keeping yourself and your workmates safe.

National Heavy Vehicle Regulator,

July 2024

Really well spoken and relates to the group. Enthusiasm and passion for the training were great and make it easier to take on board.

Sheriff’s Office Victoria,

May 2021

Both facilitators were outstanding in content knowledge, experience and delivery.

ACT Corrective Services,

July 2024

Gave me a lot of confidence to listen to my gut, or spidey senses and trust those feelings. Also to not put up with unacceptable behaviours and to report incidents without hesitation.

ACT Ambulance,

February 2022

A very inclusive training package across a wide variety of relevant situations.

Sheriff’s Office Victoria,

March 2025

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