Incident Controller

The Incident controller program is 16 to 24 hours in duration and trains staff to perform level 2 incident control.

Participant’s learn to set-up and work with an incident management team in response, resolution and recovery of critical incidents occurring or likely to occur within their working environments. The course adheres to the Attorney General’s ‘all agencies, all hazards’ approach and is in-line with AIIMS and ICCS Plus guidelines, employing functional management and management by objectives. The 24 hour program includes an extended module and exercise around the role and function of forward command. Practical exercises are contextualised for the client and include role-play, live operational feeds and client specific mock media inputs. This course is currently is use nationally and off-shore in the correctional environment and for critical infrastructure operations.

PCC also provides a 16-hour intelligence course for those organisations seeking to build an intel capability to support incident management.

Three frequently asked questions when planning your program.

Am I able to tailor a training program for my company?

Yes. PCC works closely with the client from the outset to design and build programs that suit the exact operational and workplace challenges faced with attention to the working environment, specific internal policy and with compliance regarding relevant legislation.  This process starts with an online meeting and brief Q&A process and where required, a visit to the workplace and interviews of key staff and finally program build. Once a pilot course is delivered we enter a refinement phase followed by post-delivery participant evaluation.

Are your training programs available in my state/territory?

Yes. PCC deliver training programs all across Australia and even extend to some off-shore locations. Procom has conducted training works in PNG, Nauru and on Christmas Island where our training was visited by the former Prime Minister Scott Morrison.

The PCC training contingent is a highly mobile team and regularly attend to clients in both metro and regional locations around the country, often catering for up to 6 courses per day. The team all possess training kit including IT and will set up in location and venue as provided by the client. Our electronic workbooks run with mobile WIFI to feed participant data at conclusion of training. Virtual reality and gamified training tools are also portable and carried with the team if this is optioned in training.

What do I receive when my training is complete?

A signed certificate of completion for the participant and a post training and participant evaluation report for the client. Participant attendance and evaluation scores are collected at the time of training via QR code.

PCC partners with a registered training organisation to issue nationally recognised units of competency and statements of attainment against its mapped training products should this be required.

Techniques were simple enough to establish good muscle memory within a short period.

Sheriff’s Office Victoria,

March 2025

The training was super engaging. Great facilitators who really brought the content to life through a mix of slides, VR and hands-on role playing. I really liked the way it was so tailored to the current context we’re working in, with really relevant scenarios. Great learning opportunity for me and my team.

City of Maribyrnong,

August 2024

Relevant to what we know but explains it and teaches us why it’s important and what style to use.

ACT Corrective Services,

June 2024

The facilitators had a wealth of knowledge, they used a mixture of presentation methods to deliver content. Amazing session!

RetPro Property Management,

April 2024

Training today went really well. In my opinion, the best we have had in the 20 years I’ve been here. It was really relevant to us and we could really relate to it.

City of Melbourne,

March 2019

Trainers are very knowledgeable, clearly have a demonstrated history in the field and communicated well

IBAC,

June 2024

Open, respectful trainers, very approachable. Plenty of experience with clear subject matter expertise.

St John WA,

April 2024

Outstanding trainers and excellent rapport and delivery of course content.

Connected Libraries,

March 2025

The course was personalised to our occupation and the trainers understood how we would be using the training.

ACT Corrective Services,

July 2024

Excellent presenters. If I can come and listen to you talk for 4 hours after night duty and still be awake, it just says it all, so thank you!!

Epworth,

July 2021

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